Our Managers' stories

Our General Managers on why they'd recommend Marston's...

James and some of his team membersJames and some of his team members
James Payton - Cotton Mill

"I love the structure that Marston’s has in place to help people to develop their careers. There is loads of support available and plenty of opportunity to learn new things. All of the support teams are incredibly knowledgeable and have a lot of expertise to share. I’m keen to progress and I’m confident that I can do that here. I am on the menu development team for Two for One which means my role has plenty of variety. The key to being a successful General Manager is having a great team behind you. My team and I are all on the same page and work closely together, pushing each other to deliver the highest standards and service for our guests."

Simon Mukhtar – Trumpet Major

"Working for Marston’s is different to working for other big pub companies. Your opinions really matter. Operationally the expectations are high, but you are treated with fairness and common sense is applied. My Area Operations Manager is excellent, really supportive. Marston’s is a people focused company where everyone wants to make a difference. It spurs you on to do more and be part of the success story. I like that I’m encouraged to reward my team and that our focus is very much on putting the customer at the heart of the business."

Richard Payne – Golden Eagle

"I joined Marston’s over six years ago I’ve achieved so much in that time. I’ve been given additional responsibility within our area and the coaching I’ve had from my Area Manager has really helped me to get the best from my team, who are thriving and growing in confidence. As a result my pub is performing really well. There are plenty of opportunities for progression with Marston’s and I’m excited about what the future holds. My ultimate goal is to become an Area Manager for the company."

Paul YoungPaul Young
Paul Young - Queen of the Loch

"The Queen of the Loch is a Milestone Carvery site, and while we’ve only been open a year I hope we can make everyone at Marston’s proud of the work we’re doing. We had big plans for the lodge, so before we opened our doors for business, I made sure that I visited local shops and community groups. We wanted to explain to local residents and business owners that we’d come to Balloch because we wanted to celebrate the area and bring even more business to them. We treat our lodge as if it’s a home. That’s especially important for the businessmen and women who can stay with us up to three weeks at a time. So, on top of the free Wi-Fi, breakfast and parking, we’re always aiming to go the extra mile. That means getting to know our guests on first-name terms, as well as learning and remembering their preferences to show that we’ve listened and really care. It’s the type of service that can really make us stand out."

Keith Newby - The New Inn

"What a journey it has been! The Footsteps induction programme I went through before stocking in at the New Inn was second to none. And the support ever since then has remained outstanding. After achieving sales targets agreed by my Area Manager, Marston’s refurbished the New Inn. The pub is looking great and since then my amazing team and I have really focused on making the most of the opportunity given to us and maintaining the standards that are expected by our loyal customers. We set out from the start to not only be the heart and soul of the community but also be the number 1 community pub in Worcestershire. Part of our involvement in the community has seen us raise money for local charities, including St Richards Hospice, Acorns  and also Help the Heroes. I recently completed the London Marathon, raising £2,800. We‘ve also established two darts teams in the New Inn, and hold a poker evening every Thursday.”