Assistant Managers

Our Assistant Managers have a passion for the pub trade and a commitment to providing exceptional levels of service to our customers!

Our Assistant Managers cover every area of operational activity, including the kitchen! They are confident communicators, with proven supervisory experience gained in either a pub, retail or catering environment. They know how to get the best out of a team - and are always willing to go that extra mile to ensure that the customer experience is the best it could possibly be.

Pen Y Bont

Our Assistant Managers are responsible for:

  • Day to day pub management
  • Delivering high levels of customer service
  • Maintaining company standards
  • Ensuring personal and team compliance with legislative requirements e.g. licensing law
  • Assisting with operational aspects e.g. bar, kitchen and administration
  • Assisting with the training and development of team members
  • Carrying out full relief responsibilities in the absence of the Manager

Take the next step with our Management Development Programme

Our exclusive Management Development programme is the final stage of development for teammates who want to one day become a General Manager. It’s designed to equip our Deputies with the skills and experience they need to manage their own business. It really works – 89% of those who’ve completed this programme have been appointed into General Manager roles. The programme includes:

  • 3 separate weeks of residential training offering both management theory and practical application

Week 1 – Team and business focused: opstats, finance and leadership skills

Week 2 – Kitchen-based Hell’s Kitchen: menu planning, costings and market research

Week 3 – Planning to build a business

  • Supporting in a newly built pub 
  • Project work
  • Completing two reliefs in pubs operating under different brands/formats