Bar & Waiting Staff

For our Front of House team members, the customer is king!

Our team members are in charge of greeting and seating customers, taking orders, managing table allocations and serving excellent quality food and drinks.

They also deal with any queries our customers might have throughout the course of their visit and strive to create a vibrant, welcoming atmosphere for people to relax and enjoy!

Pub team member

Some key responsibilities of the role include:

  • Ensuring the highest standards of cleanliness, safety, compliance with licensing law and cash handling procedures
  • Processing payments from customers
  • Ensuring the bar has sufficient stock
  • Ensuring customers are satisfied with their meals and completing customer care checks
  • Clearing and re-laying all tables 
  • Taking and serving food orders, maximising sales where possible
  • Deal with customer queries in order to achieve a satisfactory outcome

Take the next step with our Keyholder programme

Our Keyholder programme is designed to help our team members develop into Supervisor and Assistant Manager roles.

It’s the ideal opportunity to develop within your own pub whilst learning how to manage a range of operational aspects from front of house to the kitchen. It combines self-learning and on-site training, as well as courses.

The programme has three stages: Shift Leader, Supervisor and Assistant Manager.

Shift Leader

When fully trained as a Shift Leader you'll be able to look after the pub for up to five hours in the Managers absence. Training includes developing your knowledge of licensing law, health and safety, cellar management and deliveries, team management and our till system.


When fully trained as a Supervisor you'll be able to look after your pub for up to 48 hours in the Manager’s absence. You’ll complete three courses which include fire marshall, the award for personal license holders and improving customer service. Training also includes the development of your business awareness, security and cash management, back office systems and kitchen skills knowledge.

Assistant Manager

When fully trained as an Assistant Manager you’ll be able to complete internal and external reliefs. You'll complete three courses which include managing finance, beat the auditor and managing your team. This will increase your understanding of operational issues at management level, financial knowledge, the audit process and your team management skills. It will also build on your kitchen skills and give your more in-depth knowledge of licensing law and food hygiene.