Cleaners & Housekeeping Staff
Our Cleaners are responsible for cleaning all areas of the pub thoroughly, with the key aim of providing an outstanding customer experience through delivering excellent standards of cleanliness, and remaining friendly and professional at all times.
Some key responsibilities of the role of a Cleaner are:
- Maintaining a high level of customer care
- Cleaning all floors, seating, furnishings, tables and shelves
- Dusting and polishing all fittings, ornaments and pictures
- Collecting and disposing of waste from all rooms
- Cleaning and disinfecting all toilet areas
- Adhering to the cleaning rota as allocated by the management team
Our Housekeeping teams focus on making sure that every customer has a comfortable and enjoyable stay in our lodges.
As Housekeeper your role will be to shine, just as your rooms will on a daily basis! Our Housekeepers work closely with our Receptionists, so that any special instructions are acted on. They conduct daily room checks, making sure that stocks of tea, coffee and toiletries and that rooms are clean and well presented. To be a successful Housekeeper you need to be efficient and a good multitasker!
The Head Housekeeper does all of this too, but also makes sure that the rest of the Housekeeping team are working effectively and efficiently. They delegate responsibility for tasks to ensure that tasks are completed before the deadline.
Take the next step with our Keyholder programme
Our Keyholder programme is designed to help our team members develop into Supervisor and Assistant Manager roles.
It’s the ideal opportunity to develop within your own pub whilst learning how to manage a range of operational aspects from front of house to the kitchen. It combines self-learning and on-site training, as well as courses.
The programme has three stages: Shift Leader, Supervisor and Assistant Manager.
When fully trained as a Shift Leader you'll be able to look after the pub for up to five hours in the Managers absence. Training includes developing your knowledge of licensing law, health and safety, cellar management and deliveries, team management and our till system.
When fully trained as a Supervisor you'll be able to look after your pub for up to 48 hours in the Manager’s absence. You’ll complete three courses which include fire marshall, the award for personal license holders and improving customer service. Training also includes the development of your business awareness, security and cash management, back office systems and kitchen skills knowledge.
When fully trained as an Assistant Manager you’ll be able to complete internal and external reliefs. You'll complete three courses which include managing finance, beat the auditor and managing your team. This will increase your understanding of operational issues at management level, financial knowledge, the audit process and your team management skills. It will also build on your kitchen skills and give your more in-depth knowledge of licensing law and food hygiene.