Our Deputy Managers play an important role assisting the General Manager in ensuring the smooth operation of their business.
Leading from the front, our Deputy Managers set a great example to the rest of their team and are a strong presence both front and back of house. They work alongside the General Manager to create and implement business plans and ensure legislative and operational compliance. They need to be creative and able to think of new ways to drive the business, be social media savvy and confident enough to network with local community and surrounding businesses. They also carry out both internal and external reliefs, so need to be able to travel to other pubs in our estate.
Our Deputy Managers are responsible for:
- Ensuring customer care is top priority
- Maintaining internal and external standards to ensure a great customer journey
- Making sure that brand standards are adhered to
- Training and developing their team, ensuring they are motivated and engaged
- Planning rotas and ensuring legislative and operational compliance
The P&L in the absence of the General Manager
Take the next step with our Deputy Manager Programme
Our exclusive Deputy Manager programme is the final stage of development for teammates who want to one day become a General Manager. It’s designed to equip our Deputies with the skills and experience they need to manage their own business. It really works – 89% of those who’ve completed this programme have been appointed into General Manager roles. The programme includes:
- 3 separate weeks of residential training offering both management theory and practical application
Week 1 – Team and business focused: opstats, finance and leadership skills
Week 2 – Kitchen-based Hell’s Kitchen: menu planning, costings and market research
Week 3 – Planning to build a business
- Supporting in a newly built pub
- Project work
Completing two reliefs in pubs operating under different brands/formats
Want to join us as a Deputy Manager?
Search for our current opportunities by clicking here and then complete the online application
If your application is shortlisted you'll be contacted for a short telephone interview
If you are successful at this stage, you will invited for a first stage interview which will take place via Skype
Following this, successful candidates will be asked to prepare a business plan and present this at a second interview to the General Manager and Area Operations Manager