Our Area Managers
So what do our Operations teammates like about working for Marston's?
Adrian joined Marston’s as an Area Manager in January 2016 from Merlin Entertainments, where he had been working as Head of Commercial Operations at Warwick Castle. Having worked for Frankie and Benny’s in the past, Adrian was keen to move back into a multi-site role.
After a thorough three month induction, Adrian took on a patch of 14 town centre sites in the Midlands which includes both managed houses and retail agreement sites.
Adrian says of joining Marston’s, “What appealed to me about Marston’s was the fact that it’s a growing business. Their town centre division is going through significant change, and it’s really exciting to be a part of that. There’s plenty of scope for me to influence and shape how this area of the business will look in the future. The diversity of my role makes it really enjoyable – I work with employees of Marston’s and self-employed operators too. The relationships are different and that keeps things interesting!”
Adrian speaks positively about the support he’s received since January. “My induction programme meant that I had the chance to get a really good feel for the business before I took on my patch. Understanding the retail agreement aspect of my role has been the most challenging aspect of joining Marston’s, because it’s a totally new business model to get to grips with and not one I’d come across before. However, I’m well supported in my role, both by my line manager and by the business as a whole – the people here really want you to succeed.”
“Working for Marston’s has been really refreshing. Everyone is really positive and friendly, and it just makes doing the job so much easier. Although Marston’s is a big company, it’s not so big that you don’t know who to speak to about different things. There’s a great atmosphere and you feel like you are cared about and that people want you to succeed. The little gestures are what sets Marston’s apart – for example, I had an Easter egg delivered to my house at Easter, we have an annual “day at the races”, and we do lots of fundraising activities too.”
Ioan’s career in hospitality began while he was in sixth form. He needed a part time job and a load of his mates had just started to work at TGI Friday’s. After just a few weeks he was hooked! After progressing to management level, Ioan moved to Revolution where he became an Area Manager, before spending a couple of years working as a consultant. Ioan says:
“I found I missed the structure and development opportunities that come with working for a larger company, and, a while later I was introduced to Marston’s. I’d been following the company for some time and knowing its great reputation I applied, met Neil and Nigel from the Operations team and knew instantly that Marston’s was where I wanted to be – a company that I could settle with and develop my career with.
“I’ve now been with Marston's for six months and can honestly say it’s the best job I’ve ever had – I get the right amount of support but I also like the freedom I have to be able to get the best from myself and my team. I’ve met some unbelievable people here who’ve really inspired me. I’m looking forward to developing my skills and career with the company, and supporting my team to develop into leaders of the future at the same time.
“What’s amazing about my job is that I get the chance to make a difference, every day! Everything that I do has a direct impact to my team and our guests. We’re all focused on making Marston’s the place to be to get the best from our team, which should ultimately lead to the best experience for our guests.
“I expected Marston's to be much more rigid than it is. In fact it’s the complete opposite – the company give a great framework and support systems to work within, whilst still allowing me to develop my management style and try different things.
“Even before I started at Marston’s I was overwhelmed with the amount of information I was given and the communication from Nigel and Nicki, our HR Advisor. They both called now and again just to see how I was getting on and if I had any questions before I started. This made me really relaxed about joining the company. I spent the first few weeks meeting the Support Centre team and my colleagues and I then completed three months of intensive training, starting at site level, learning every role from chef and waiting staff through to management. This gave me a great grounding and understanding of challenges in the business. I was allocated an experienced AOM as a mentor throughout and he’s been superb in answering any questions I’ve had as well as getting me settled in to the culture of the company.
“The development opportunities here are a real positive. Working in such a big business means there’s a lot to learn and there’s constantly opportunities to develop. Since I’ve joined I’ve seen two Area Managers promoted to Regional Managers and that excites me in terms of my own development and my career.”
Janette’s hospitality career started when she was 21 and had qualified at the Birmingham College of Food & Domestic Science. She held various management positions in pubs and restaurants before joining the Spirit Group as an Area Manager with responsibility for pubs operating under their Chef & Brewer brand.
Janette says, “I joined Marston’s in July 2000. What I love about working here is that I’m trusted to get on and do my job. Everyone is incredibly supportive. I’ve built strong relationships with support teams, which benefits my pub teams and ensures they get the best first line support when they need it.”
“A particular passion of mine is being able to develop our pub team members. It’s really rewarding to see them develop and progress through our career path. The industry is incredibly competitive – we need to recruit the best people and focus on retaining them too. I work with genuinely passionate, enthusiastic and committed people, and I really enjoy getting out to my businesses and spending time with the managers and their teams. I’m motivated by ensuring the P&L is being driven and controlled to its full potential.”
“My job is really varied and this keeps it interesting. As well as my day to day Area Manager responsibilities, I am involved in several working parties. Currently I’m part of a project group looking at the development of our Two for One food offer.”
“I have worked in the hospitality industry all my life. I started working behind the bar in my teens, and then later I was managing nightclubs, pubs and restaurants. I spent some time working in Training and HR roles before moving in to Operations as an Area Manager for a number of pub and restaurant companies. The people are what I love about being an Area Manager – whether that’s giving customers a great experience or developing my team and seeing them progress.”
“When I was looking for a new challenge I decided that I would look for a company that really felt right to me. I wanted to work for a company that I felt cared about people – both their welfare and their progression. I also wanted to work for a customer-focused business where people are passionate about their products. When I was doing my research, everyone I talked to about Marston’s had great things to say – including the pub operators, Area Managers and Support Centre teams.
“When I started my role Marston’s did not disappoint! My induction was thorough and it was written with my input, so it was completely tailored to my needs. Every person that I have met has been genuinely helpful, friendly and passionate about the company and their role. A lot of the people I have met have been with Marston’s PLC for over 10 years – that surely says something about how they treat people!
“Marston’s is a company where everyone has a “can do” attitude. There’s less red tape than with other companies I’ve worked at – if something is right for one of our pubs, then we do it and we do it quickly!”