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Overview
We are looking for a dedicated and methodical individual to join our Customer Service team in Burton-upon-Trent on a 6 month Fixed Term Contract. This is a newly created role which will enable us to consistently and thoroughly deal with guest feedback and complaints and to deliver an improved guest experience. 
 
This position would ideally suit a driven individual who thrives in a busy working environment working with a variety of people. We’re looking for a self-motivated and a confident communicator who is driven by delivering a great experience to their stakeholders.
 
Job Role:
 
The key responsibilities of the Complaint Handler will be to:
  • Ensure complaints and feedback are accurately recorded
  • Ensure complaints are investigated and resolved satisfactorily and in a timely manner
  • Keep stakeholders informed about the progress and outcome of complaints
  • Ensure systems are kept up to date to enable accurate reporting
  • Produce data as required

Ideal candidate will have:

  • Experience working in a similar role in a fast paced environment
  • The ability to balance multiple tasks at once and adhere to deadlines
  • The desire to deliver a great guest experience
  • Excellent interpersonal skills and the confidence to engage at all levels
  • Great communication skills, both verbal and written
  • Strong attention to detail
  • Experience of using MS Office and Outlook, and ideally CRM

Benefits:

  • 25 days annual leave plus bank holidays
  • 20% off in Marston’s pubs and accommodation through our Privilege Card
  • Marston’s Rewards Programme (discounts with major retailers)

 


Location
Burton-On-Trent
Department
Customer Services

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