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Overview

At Marston’s we are on a journey to create pubs to be proud of through being guest obsessed, continually raising the bar and driving growth across the business. It is an incredibly exciting time to be joining us, and we are looking for leaders who are able to inspire people through their passion for guest experience and driving performance.

As a dedicated pub business, we have clear and bold aspirations for the future. We’ve got around 12,000 teammates working in c.1,500 pubs, bars, lodges and offices across the UK, all working together to create more happy, memorable, moments that truly matter for our guests and people every day.

We’ve been running pubs and brewing beer in one form or another for nearly 200 years. Now we’ve got around 1,500 pubs with amazing people working for us and they all share our passion and now we are looking for more like-minded people to join our family!

 Our commitment to our colleagues is underpinned by a very clear set of values and behaviours and we put these at the heart of everything we do. These makes it the very special place that Marston’s is known to be.

 We are Guest Obsessed- we put our guests first always, aiming to delight them when they’re in our pubs.

We Raise the Bar- we’re committed to each other, the business and being the best version of ourselves.

We will Grow- we challenge ourselves and each other, to ensure we’re always being the best we can possibly be.

We are looking for a talented individual to join the Learning & Development team. This role will report into the Training Partner – Food Led Pubs.

In this role, you will act as a training expert to the operations team identifying training interventions to support the business objectives and KPI’s as well as being the “go to” training professional for their wider team. Being able to build strong relationships - at multiple levels and between functions - is therefore critical to success in this role.

The role itself is hands-on, and you will enjoy working at pace in a lively environment. You will have plenty of opportunity to demonstrate how you can turn complex information into meaningful training initiatives that help drive business performance.

This is a national role with sites across England, Scotland and Wales so extensive travel will be essential.

Key Attributes & Responsibilities:

  • Proactively challenge the performance of our pubs, working with the Operations team and other support functions to improve future performance.
  • Develop a relationship with the Operations team and provide insight on trends and identifying potential training opportunities.
  • Lead a team of 5 trainers conducting 121’s, PDP’s and support their development.
  • Provide training insight, support and challenge at key Operational meetings.
  • Post completion review of Capex developments.
  • The ability to deliver training through various mediums to all levels of the business.
  • You will be required to influence thinking at all levels and, as such, should have the confidence to form and share your opinions.
  • This is a fantastic opportunity to be involved in key decision making and help Marston’s achieve their vision of running ‘pubs to be proud of’.

The Ideal Candidate has:

  • Strong experience as a Learning & Development Manager, leading a team of Trainers to deliver against key business priorities with a Guest/customer focus.
  • Multi-site Hospitality, Retail or FMCG experience is desirable but not essential.
  • Strong interpersonal skills and the ability to build strong stakeholder relationships.
  • The ability to meet tight deadlines on a weekly and monthly basis
  • Strong commercial awareness.
  • Good communication and presentation skills.
  • Good analytical skills.
  • Strong IT skills particularly Excel and other Microsoft packages. Experience with SAP would be beneficial.
  • Full UK Driving Licence is essential – travel to meetings will be required.

What You Get In Return:

  • 33 days annual leave (including bank holidays) with the ability to buy and sell up to 5 days holiday
  • 20% off in Marston’s pubs and accommodation through our Privilege Card
  • Marston’s Rewards Programme (discounts on many high street and online major retailers)
  • Share Save Incentive Scheme
  • Company Contributory Pension Scheme (matching contribution up to 7%)
  • Life Assurance (via membership of the Group Pension Plan)
  • Group Income Protection (via membership of the Group Pension Plan)
  • Employee Assistance programme: which includes various wellbeing support services, such as a completely confidential 24/7 telephone helplines and access to online services
  • Provision of up to 6 counselling sessions will be offered, as part of our wellbeing support services
  • Apprenticeship Programme – we offer training & development at any stage of your career
  • Long service Recognition
  • Group Bonus Scheme
  • Car Allowance – Minimum £7500 per annum
  • Private Medical Insurance
  • A fun, inclusive working environment

At Marston’s we are committed to creating an inclusive environment for all. We know people are happiest when they can be themselves at work. We accept people for who they are, regardless of age, disability, gender identity and expression, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Location
Nationwide
Department
HR / Recruitment

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