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Overview

At Marston’s we are on a journey to create pubs to be proud of through being guest obsessed, continually raising the bar and driving growth across the business. It is an incredibly exciting time to be joining us, and we are looking for leaders who are able to inspire people through their passion for guest experience and driving performance.

As a dedicated pub business, we have clear and bold aspirations for the future. We’ve got around 12,000 teammates working in c.1,500 pubs, bars, lodges and offices across the UK, all working together to create more happy, memorable, moments that truly matter for our guests and people every day.

We’ve been running pubs and brewing beer in one form or another for nearly 200 years. Now we’ve got around 1,500 pubs with amazing people working for us and they all share our passion and now we are looking for more like-minded people to join our family!

Our commitment to our colleagues is underpinned by a very clear set of values and behaviours and we put these at the heart of everything we do. These makes it the very special place that Marston’s is known to be.

We are Guest Obsessed- we put our guests first always, aiming to delight them when they’re in our pubs.

We Raise the Bar- we’re committed to each other, the business and being the best version of ourselves.

We will Grow- we challenge ourselves and each other, to ensure we’re always being the best we can possibly be.

Due to an exciting period of growth we are now looking for a Front of House Skills Trainer to join the Signature Training Team within Marston’s. This is a great opportunity to join an established, high performing training team aligned to the Signature brands.

What is Signature?

We think our pubs are how pubs should be….

  • Pubs for quality time. A stopping places. Somewhere to slow down and unwind with friends and family (and the dog!)
  • To meet, eat, drink and chat……Our philosophy is simple, we look for every opportunity to wow and surprise our guests by focusing on the little moments that matter.
  • Food……Proper, authentic pub food is what we do. Think delicious plates of comforting favourites, with delightfully modern twists. Our guests are always made to feel welcome, whether having a beer and nibbles in the bar, or enjoying a leisurely meal in the dining area.
  • Drink……An anthology of crafted cask ales adorns the bar, juggling with expertly distilled gins, velvety reds, crisp whites and soft pinks. Our teams are experts – from the perfect Pornstar Martini to an informed recommendation on the Cask Ale range.

We are looking for a candidate who is passionate about people development, personally driven and someone who strives for greatness.

In this role you will be involved in a wide variety of activities including the development and execution of training material for our pub teams, ranging from on-site training, classroom-based delivery and one to one development. You should enjoy a customer-based role and thrive on building relationships within teams, be a confident public speaker and a natural coach.

Key Attributes & Responsibilities:

  • Help our pubs meet guest overall satisfaction targets through designing and delivering innovative training solutions.
  • Providing effective and consistent support to Marston’s pubs, to help continually improve guest experience.
  • Pre-opening training is a large part of this role, you will be expected to deliver training to new and existing team members for up to 3 weeks at a time.
  • Support the drinks category and marketing team to support menu launches and ensure drinks quality.
  • Liaising with key stakeholders with regards to the team’s progress.
  • Deliver key KPI’s on a monthly basis
  • Extensive travel is an integral part of the position and will require you to travel across our pub estate
  • The role works closely with the kitchen skills trainers, so it is important you understand how food quality and speed of service can influence guest experience.
  • Promote the Marston’s Career pathway.
  • The role will involve different delivery methods including onsite training, classroom based and webinars.

The Ideal Candidate:

  • Passionate about learning and development, with a keen interest in people’s personal development
  • Strong organisational skills and project management/time management skills
  • Quick thinking and versatile
  • Proven experience in hospitality/retail industry
  • Can motivate and inspire high performers and engage with those who need further support
  • Must be flexible to work regular evenings, weekends and overnight stays in line with the nature of the business.
  • Be able to work individually and work collaboratively with others.
  • Good understanding of all Microsoft packages
  • Confident in presenting to small and large groups of delegates.
  • Great communication skills, interpersonal skills and a passion for customer service.
  • Able to travel nationwide and has access to own vehicle.

What You Get in Return:

  • 33 days annual leave (including bank holidays) with the ability to buy and sell up to 5 days holiday
  • 20% off in Marston’s pubs and accommodation through our Privilege Card
  • Marston’s Rewards Programme (discounts on many high street and online major retailers)
  • Share Save Incentive Scheme
  • Company Contributory Pension Scheme (matching contribution up to 7%)
  • Life Assurance (via membership of the Group Pension Plan)
  • Group Income Protection (via membership of the Group Pension Plan)
  • Employee Assistance programme: which includes various wellbeing support services, such as a completely confidential 24/7 telephone helplines and access to online services
  • Provision of up to 6 counselling sessions will be offered, as part of our wellbeing support services
  • Apprenticeship Programme – we offer training & development at any stage of your career
  • Long service Recognition
  • Group Bonus Scheme
  • Car Allowance – £7500 per annum
  • Private Medical Insurance
  • A fun, inclusive working environment

At Marston’s we are committed to creating an inclusive environment for all. We know people are happiest when they can be themselves at work. We accept people for who they are, regardless of age, disability, gender identity and expression, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

Location
Wolverhampton
Department
HR / Recruitment

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