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Overview
Head Housekeeper
Marston’s is one of the UK’s largest and most beloved pub chains and today, we operate more than 1,400 pubs, bars and hotels. 

Now, we’re on the lookout for a Head Housekeeper to help lead the team and grow with our business.

The Role

As Head Housekeeper your role will be making sure that you and your team shine at all times, just as our rooms do, to ensure our customers have a very comfortable and enjoyable stay. Liaising with reception is key so that any special requirements made by the guests are catered for. Daily room checks are pivotal along with making sure stocks of tea, coffee, and toiletries are replenished. Efficiency and multitasking are key as is an understanding of COSHH and following health and safety rules.
 

What you get from us: At Marston’s we’re one big family. We put our people first, which is why we offer real benefits including:

  • 20% off at all our pubs, restaurants, and hotels
  • A reliable hours contract, to give you the security you deserve
  • Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
  • Flexible and part time hours offered to work around your family or higher education
  • Online discounts and cashback at popular retailers through our Marston’s Rewards platform
  • Scope to build your career and progress through our training and Apprenticeship programmes (including access to our innovative app).
  • A friendly and lively atmosphere, working alongside passionate and diverse teammates
  • Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Bear Inn
Street

12.00

A day in the life...

Hi, I'm Lewis

My induction with Marston’s was tailored so I visited sites that were going to be similar to mine.

I spent time with a ‘buddy’ manager from a nearby site – he was a great guy and really honest and talked to me about the culture of Marston’s as well as the day to day running of the business.

My Area Manager, Nigel was really supportive and if he didn’t have the answer he would pull on his network of experts to support.

Induction

My induction with Marston’s was tailored so I visited sites that were going to be similar to mine. I spent time with a ‘buddy’ manager from a nearby site – he was a great guy and really honest and talked to me about the culture of Marston’s as well as the day to day running of the business.

Dedicated support

My Area Manager, Nigel was really supportive and if he didn’t have the answer he would pull on his network of experts to support, including the recruitment and training teams.

Opening a new build pub

On the opening day there was so many people coming in but I wasn’t worried as I had every type of support there to help it run smoothly. The whole board came down for a meal at my pub, the CEO and the Managing Director are really nice people and down to earth too!

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